| Example assignment |
Primary skills used |
Nature of analyst activity |
Type of organization |
Specific deliverables produced |
| Core system replacement (ERP/CRM) |
Requirements elicitation, process modelling, stakeholder management, vendor evaluation |
As‑is / to‑be analysis, requirements definition, solution assessment |
Mid–large enterprise, often manufacturing, retail, or services |
Business Requirements Document (BRD), process maps, use cases/user stories, vendor scorecards, gap analysis |
| Process improvement / Lean initiative |
Process mapping, root‑cause analysis, facilitation, quantitative analysis |
Diagnostic assessment, redesign workshops, benefits definition |
Any sector; common in operations‑heavy organizations |
Current/future state process models, pain‑point log, improvement backlog, benefits case, KPI definitions |
| Data & reporting modernization |
Data analysis, SQL/BI literacy, metric definition, stakeholder interviewing |
Requirements for data, analytics, dashboards; validation of insights |
Banks, insurers, SaaS, public sector, healthcare |
Reporting requirements catalogue, metric definitions, data mapping, dashboard wireframes, test cases for reports |
| Digital product or app launch |
User story writing, UX collaboration, backlog refinement, prioritization |
Product discovery, requirements decomposition, release scoping |
Tech companies, startups, digital teams in enterprises |
Product vision summary, epics & user stories, acceptance criteria, release roadmap, non‑functional requirements |
| Regulatory / compliance change |
Regulation interpretation, impact analysis, traceability, risk awareness |
Gap analysis vs. regulation, control definition, compliance validation |
Financial services, pharma, energy, public sector |
Regulatory impact assessment, control requirements, traceability matrix, updated procedures, compliance test scenarios |
| Organizational change / operating model redesign |
Stakeholder engagement, workshop facilitation, org design literacy |
Current state assessment, target operating model definition |
Enterprises undergoing transformation or mergers |
Operating model diagrams, RACI charts, role descriptions, change impact assessment, transition roadmap |
| Customer journey & CX improvement |
Journey mapping, qualitative research, service design thinking |
Customer research, pain‑point analysis, service blueprinting |
Retail, telecom, travel, government services |
Customer personas, journey maps, service blueprints, prioritized CX improvements, measurable CX KPIs |
| Vendor selection & RFP support |
Requirements prioritization, evaluation criteria design, commercial awareness |
Option analysis, RFP/RFI preparation, vendor assessment |
Any organization procuring technology or services |
RFI/RFP documents, evaluation matrix, demo scripts, recommendation report, decision log |
| Automation / RPA initiative |
Process decomposition, rule identification, feasibility analysis |
Automation candidate assessment, detailed task analysis |
Shared services, finance, HR, operations |
Automation candidate list, detailed task descriptions, business rules catalogue, ROI/feasibility assessment, UAT scenarios |
| Post‑implementation benefits review |
Benefits tracking, data analysis, stakeholder interviewing |
Outcome evaluation, lessons‑learned analysis |
Organizations with mature project/portfolio management |
Benefits realization report, KPI performance analysis, lessons‑learned log, recommendations for enhancements |
| Category |
Primary Skills |
Nature of Analyst Activity |
Typical Organizations |
Key Deliverables |
% of BA Effort |
| 1. Requirements & Functional Analysis |
Requirements elicitation, user story writing, process modelling, facilitation |
Gathering, structuring, and validating business and system requirements |
Software teams, digital product groups, enterprise IT |
BRDs, user stories, acceptance criteria, process maps |
30% |
| 2. Process Improvement & Operational Analysis |
Lean/Six Sigma, root‑cause analysis, workflow mapping, KPI definition |
Diagnosing inefficiencies, redesigning processes, defining improvements |
Operations-heavy sectors: manufacturing, logistics, healthcare, government |
As‑is/to‑be models, pain‑point logs, improvement backlogs, KPI frameworks |
20% |
| 3. Data, Reporting & Analytics Requirements |
Data analysis, SQL/BI literacy, metric definition, validation |
Defining data needs, reporting logic, and analytical requirements |
Finance, insurance, SaaS, public sector |
Data dictionaries, metric definitions, dashboard specs, data mapping |
15% |
| 4. Product Discovery & Digital Experience Design |
UX collaboration, prioritization, journey mapping, prototyping |
Understanding user needs, shaping product features, refining backlog |
Tech companies, digital teams, startups |
Personas, journey maps, epics, feature roadmaps, UX wireframes |
10% |
| 5. Regulatory, Compliance & Risk Analysis |
Regulation interpretation, impact analysis, traceability, risk assessment |
Assessing regulatory impacts, defining controls, ensuring compliance |
Financial services, energy, pharma, government |
Impact assessments, control requirements, traceability matrices |
10% |
| 6. Vendor Evaluation & Solution Assessment |
RFP/RFI creation, evaluation criteria design, commercial analysis |
Comparing solution options, supporting procurement decisions |
Any organization procuring technology or services |
RFPs, evaluation scorecards, demo scripts, recommendation reports |
8% |
| 7. Change Management & Organizational Readiness |
Stakeholder engagement, communication planning, training analysis |
Preparing teams for change, assessing impacts, supporting adoption |
Enterprises undergoing transformation or system rollout |
Change impact assessments, training materials, readiness plans |
7% |